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Readings, videos, discussions, role plays, and writing activities focused on understanding the nature and possible outcomes of interpersonal conflict, with the primary goal of providing students with effective communication skills to maximize productive outcomes in conflict situations. Discusses a process view of conflict, looking at both destructive and productive approaches to conflict; communication options; the effect of power differences on conflict climate; individual and group approaches to conflict management, and the role of forgiveness and reconciliation. Also includes approaches to conflict in the classroom.
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